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Sephora Chatbot on Kik

Sephora is a groundbreaking, industry-leading prestige beauty retailer. Over the last few years, the retailer has transformed the beauty industry with its expertise, innovation, and entrepreneurial spirit. With over 2000 stores in 33 countries, Sephora meticulously curates brands to offer a diverse range of products. Their open-sell beauty-retail environment conceived by Dominique Mandonnaud in France in 1970. The elite brand prides itself on employing the most experienced beauty consultants in the industry. Their ultimate goal is to help clients maximize their confidence by unlocking their individual beauty potential through innovative technology and expert guidance. And this is what Sephora Chatbot is all about.

How the Sephora chatbot works

Sephora’s chatbot on the wildly-popular Kik platform is a beauty shopping assistant aimed at Gen Z’ers that offers tips and tutorials for a plethora of products. It helps users find the products used in the tutorials and suggests top-rated products. It also heightens the in-store shopping experience by allowing users to type in any product. For instance, consumers can type “Nars Blush”, and instantly share the product reviews and ratings. Sephora’s Kik bot starts by asking consumers a series of questions that it uses to dig deep into their specific makeup preferences. Users can then conveniently find products that suit their needs without ever having to travel to a physical store. The beauty bot also features how-to videos that are an effective way for consumers to engage with the Sephora brand.

Looking for your own beauty chatbot?

If you are interested in Sephora’s trailblazing Kik chatbot, we can help you get your own beauty chatbot! Get in touch with our team to tell us what ideas you have or continue browsing our chatbot directory for even more inspiration.

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