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Sephora Reservation Assistant

Headquarted in Paris, France, Sephora is one of the world’s best-known beauty and cosmetics companies. Founded by Dominique Mandonnaud in 1969, Sephora owns close to 300 brands offering a wide range of industry-leading products. Loyal customers are no doubt familiar with the company’s many perks, including technically unlimited samples, a 60-day no-questions-asked return policy and getting the difference refunded if a product goes on sale shortly after you purchase it.  Sephora stores also have certified makeup artists that will help you find the best products for your skin. As such, it made perfect sense for Sephora to design a chatbot that would target potential customers who want to book an appointment for a makeover. Discover how it works below.

How the Sephora Reservation Assistant works

The Sephora Reservation Assistant is not the first Sephora Chatbot launched by the renowned brand, but it does serve a unique purpose. This particular foray into the world of chatbots is designed to help Facebook Messenger users book a hassle-free makeover appointment in one of Sephora’s many stores across the United States. Users can let the Reservation Assistant know which service they desire and select a store nearby for an appointment to try on makeup or other cosmetics. The chatbot employs NLP (Natural Language Processing) technology to decipher the user’s text and return potential dates and times for a rendezvous. Sephora’s goal is to enhance customer engagement by streamlining certain services and simplifying access to product information on mobile devices.

Looking for your own reservation assistant chatbot?

If you are interested in Sephora’s Reservation Assistant chatbot, we can help you get a unique chatbot for your business! Reach out to our team and tell us all about your brand’s vision for a chatbot or continue browsing our chatbot directory for even more amazing inspiration.

Created by

Sephora

Platform

Facebook Messenger

Category

Retail

Year

2016