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Clarins Taiwan Beauty Chat

Clarins is a family-owned luxury skin care brand founded in France in 1954. The company has been committed to responsible innovation in the beauty industry ever since it introduced its trendsetting plant-based products in 1957. They believe in progress and finding clever solutions that will lead to a brighter future for everyone. The brand continuously perfects its products through its ‘open formulas’ concept which enable it to stay abreast of the latest advances in cosmetology. Their socially responsible initiatives and concern for the environment figure into many of their products and they continue to fund social and economic development projects.

How Clarins Beauty Chat works

Clarins’ venture into the world of chatbots began with a clear two-part goal: explore untapped customers and conversate and engage with new consumers. To this end, Clarins wanted to diversify its digital marketing for the launch of its new Double Serum. In collaboration with Isobar Taiwan, Clarins’ Beauty Chat was launched to actively target ads to potential customers with the help of Facebook user data insights. Their campaign was designed to deliver relevant content to Messenger users, lead them to the Clarins chatbot to download product coupons and persuade them to make in-store purchases. They optimized the chatbot’s communication to provide consumers with a helper rather than an advertisement. As a result, Clarins was able to reach 3 million consumers and convert 32% of users who downloaded coupons, which quintupled their new customers. This gave the company a significant boost in visibility and helped them realize a 188% increase in product sales.

Looking for your own Messenger chatbot?

If your brand is interested in the Clarins Beauty Chat on Facebook Messenger, we can help you get your own beauty bot! Tell us more about the chatbot project you have in mind today or browse our chatbot directory for more inspiration.

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